• Trust Center

SkySuite’s security program is built on trust with our customers. SkySuite is actively working towards completing a SOC 2 Type II audit and continually enhancing its security measures to meet evolving customer needs.

Information Handling & Retention

  • Customer Personal Data
The company collects and secures personally identifiable information (PII) in line with privacy regulations.
  • Zero Data Retention (ZDR) by OpenAI & Anthropic
These services adhere to a zero data retention policy, ensuring no information is stored.
  • Credit Card Handling
Stripe manages all payment processing, securely handling credit card information on behalf of the company.

Resources

Tech Stack

OpenAl - Large Language Model (LLM) Provider

Large Language Models (LLM) and other API services used by the SkySuite application

Anthropic - Large Language Model (LLM) Provider

Large Language Models (LLM) and other API services used by the SkySuite application

Microsoft - Large Language Model (LLM) Provider

Large Language Models (LLM) and other API services used by the SkySuite application

Google Cloud Platform - Large Language Model (LLM) Provider

Large Language Models (LLM) and other API services used by the SkySuite application

Stripe - Payment Processing

Used for processing payments related to SkySuite subscriptions

Zoom - Collaboration (Customer Optional)

Provide video conferencing and recording

Loom Customer - Success (Customer Optional)

Provides screen recording of product demos and functionality

Calendly - Customer Success (Customer Optional)

Provides calender scheduling with customers

Micrsoft Azure

Primary hosting provider for the SkySuite application, file data and other services.

Protocols

Secure Access & Data Protections:

  • Dedicated Database Authentication

Only authorized users can access production databases through unique, secure methods like SSH keys.

  • Individualized User Access

Systems and applications require distinct usernames, passwords, or approved SSH keys for authentication.

  • Application Access Controls

Production applications are restricted to approved personnel

  • Database Access Restrictions

Privileged access to databases is limited to users with a valid business reason.

  • Network Access Limitations

Production network access is granted exclusively to those with a verified business need.

  • Personalized Network Logins

Secure access to the network requires unique usernames, passwords, or SSH key credentials.

  • Encrypted Remote Connections

Remote access is only allowed through encrypted channels.

  • Firewall Security

Firewalls are set up to prevent unauthorized access to the network.

Organizational Safeguards:

  • Anti-Malware Defenses

Anti-malware technology is routinely updated and monitored across all relevant systems.

  • Employee Performance Reviews
Annual reviews are conducted by managers for all direct reports to maintain high standards.

Data Protection & Product Security:

  • Stored Data Encryption
Sensitive customer data is encrypted when stored in production environments.
  • Annual Security Reviews
The company conducts yearly control self-assessments to ensure security measures are functioning effectively, with corrective actions taken where necessary.

Operational Procedures & Support:

  • Defined Organizational Structure
A clear organizational chart outlines company roles and responsibilities.
  • User Support Channels
An external support system is available to handle user issues, incidents, and other concerns.
  • Communication of System Updates
Authorized internal users are informed of any system changes or updates.
  • Commitments to Customer Security
Security guarantees are included in agreements with customers, such as MSAs and Terms of Service.
  • Customer Resources & Support
Customers are provided with technical resources and support for system operations.
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