SkySuite’s security program is built on trust with our customers. SkySuite is actively working towards completing a SOC 2 Type II audit and continually enhancing its security measures to meet evolving customer needs.

Information Handling & Retention

The company collects and secures personally identifiable information (PII) in line with privacy regulations.
These services adhere to a zero data retention policy, ensuring no information is stored.
Stripe manages all payment processing, securely handling credit card information on behalf of the company.

Resources

Tech Stack

OpenAl - Large Language Model (LLM) Provider

Large Language Models (LLM) and other API services used by the SkySuite application

Anthropic - Large Language Model (LLM) Provider

Large Language Models (LLM) and other API services used by the SkySuite application

Microsoft - Large Language Model (LLM) Provider

Large Language Models (LLM) and other API services used by the SkySuite application

Google Cloud Platform - Large Language Model (LLM) Provider

Large Language Models (LLM) and other API services used by the SkySuite application

Stripe - Payment Processing

Used for processing payments related to SkySuite subscriptions

Zoom - Collaboration (Customer Optional)

Provide video conferencing and recording

Loom Customer - Success (Customer Optional)

Provides screen recording of product demos and functionality

Calendly - Customer Success (Customer Optional)

Provides calender scheduling with customers

Micrsoft Azure

Primary hosting provider for the SkySuite application, file data and other services.

Protocols

Secure Access & Data Protections:

Only authorized users can access production databases through unique, secure methods like SSH keys.

Systems and applications require distinct usernames, passwords, or approved SSH keys for authentication.

Production applications are restricted to approved personnel

Privileged access to databases is limited to users with a valid business reason.

Production network access is granted exclusively to those with a verified business need.

Secure access to the network requires unique usernames, passwords, or SSH key credentials.

Remote access is only allowed through encrypted channels.

Firewalls are set up to prevent unauthorized access to the network.

Organizational Safeguards:

Anti-malware technology is routinely updated and monitored across all relevant systems.

Annual reviews are conducted by managers for all direct reports to maintain high standards.

Data Protection & Product Security:

Sensitive customer data is encrypted when stored in production environments.
The company conducts yearly control self-assessments to ensure security measures are functioning effectively, with corrective actions taken where necessary.

Operational Procedures & Support:

A clear organizational chart outlines company roles and responsibilities.
An external support system is available to handle user issues, incidents, and other concerns.
Authorized internal users are informed of any system changes or updates.
Security guarantees are included in agreements with customers, such as MSAs and Terms of Service.
Customers are provided with technical resources and support for system operations.
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