Effective as of June 25, 2026. Last updated November 2, 2026.
Protecting your information is a priority for SkySuite. This Privacy Policy applies to skysuite.ai and the SkySuite product, and governs data collection and usage. For the purposes of this Privacy Policy, all references to “SkySuite,” “we,” “us,” or “our” mean SkySuite Inc, a Delaware corporation, which owns and operates the SkySuite product. By using the SkySuite website or product, you consent to the data practices described in this statement.
Collection of Your Personal Information
In order to provide our products and services, SkySuite may collect personally identifiable information, such as your:
- First and last name
- Business mailing address
- Email address
- Phone number
- Employer
- Job title
We do not collect any personal information about you unless you voluntarily provide it to us. You may be required to provide certain personal information when you (a) register for an account; (b) request a demo or contact sales; (c) sign up for product updates or marketing communications; (d) send us an email; or (e) submit payment information when subscribing to a paid plan. We use this information to communicate with you about the services and products you’ve requested.
Use of Your Personal Information
SkySuite collects and uses your personal information to operate and deliver the services you have requested, to provide customer support, and to improve the product. We may also use your personally identifiable information to inform you of other products, services, or updates available from SkySuite.
Sharing Information with Third Parties
SkySuite does not sell, rent, or lease its customer lists to third parties.
SkySuite may share data with trusted sub-processors and partners to help perform statistical analysis, send email or postal mail, provide customer support, process payments, or host infrastructure. All such third parties are prohibited from using your personal information except to provide these services to SkySuite, and are required to maintain the confidentiality of your information.
To deliver certain features, SkySuite uses third-party artificial-intelligence providers and third-party data services. Where a feature sends your content to such a provider to generate a result, that provider processes the content only to return the requested output and does not use it to train its own models.
SkySuite may disclose your personal information, without notice, if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to legal process served on SkySuite; (b) protect and defend the rights or property of SkySuite; or (c) act under exigent circumstances to protect the personal safety of users of SkySuite or the public.
Opt-Out of Disclosure of Personal Information
You have the right under the California Consumer Privacy Act of 2018 (CCPA) and certain other privacy and data protection laws to opt out of the disclosure of your personal information. If you exercise this right, we will refrain from disclosing your personal information unless you subsequently provide express authorization. To opt out, email us at support@skysuite.ai.
Tracking User Behavior
SkySuite may keep track of the pages our users visit within the product in order to determine which features are most popular. This data is used to improve the product, deliver relevant content, and prioritize our roadmap.
Automatically Collected Information
Information about your computer hardware and software may be automatically collected by SkySuite. This information can include your IP address, browser type, operating system, domain names, access times, and referring website addresses. This information is used for the operation of the service, to maintain quality of the service, and to provide general usage statistics.
Use of Cookies
The SkySuite website and product may use cookies to help you personalize your online experience. A cookie is a small text file placed on your device by a web server. Cookies cannot be used to run programs or deliver viruses. Cookies help us recognize you on return visits, keep you signed in, and remember your preferences.
You have the ability to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully use all features of the SkySuite product.
Links to Other Sites
This website and product may contain links to other sites. We are not responsible for the content or privacy practices of those other sites. We encourage you to read the privacy statements of any other site that collects personally identifiable information.
Security of Your Personal Information
SkySuite secures your personal information from unauthorized access, use, or disclosure. In transit, your data is protected using industry-standard encryption such as the TLS (Transport Layer Security) protocol. We limit access to your information to personnel and sub-processors who need it to operate the service, and workflow execution is logged so that actions taken on your behalf can be reviewed.
We strive to take appropriate security measures to protect against unauthorized access to or alteration of your personal information. No data transmission over the Internet can be guaranteed to be 100% secure, and you acknowledge that: (a) there are security and privacy limitations inherent to the Internet which are beyond our control; and (b) the security, integrity, and privacy of any information exchanged between you and us through this site cannot be absolutely guaranteed.
Right to Deletion
Subject to certain exceptions, on receipt of a verifiable request from you, we will:
- Delete your personal information from our records; and
- Direct any service providers to delete your personal information from their records.
We may not be able to comply with requests to delete personal information if it is necessary to: complete a transaction for which the personal information was collected; fulfill the terms of a contract; detect security incidents or protect against fraudulent or illegal activity; debug to identify and repair errors; comply with a legal obligation; or otherwise use your personal information internally in a lawful manner that is compatible with the context in which you provided it.
Children Under Thirteen
SkySuite does not knowingly collect personally identifiable information from children under the age of thirteen. SkySuite is a business-to-business product intended for use by commercial real estate professionals.
Opt-Out & Unsubscribe from Communications
We respect your privacy and give you the opportunity to opt out of receiving marketing communications. To stop receiving marketing or promotional emails, click the unsubscribe link in any SkySuite email, or contact us at support@skysuite.ai.
Email Communications
From time to time, SkySuite may contact you via email for the purpose of providing announcements, product updates, promotional offers, alerts, confirmations, surveys, and other general communication. To improve our services, we may receive a notification when you open an email from SkySuite or click on a link within one.
Claude connector (MCP)
SkySuite offers a connector that lets Anthropic’s Claude (claude.ai, the Claude desktop app and Claude Code) work with your SkySuite data. It uses the Model Context Protocol (MCP) at https://api.skysuite.ai/api/mcp/client. This section explains what the connector reads, what it stores, and how you stay in control. Setup and usage are described on the SkySuite for Claude page.
Signing in and access
You connect by signing in to SkySuite through SkySuite’s own sign-in page and approving a consent screen. SkySuite never sees your Claude username, password or other Claude credentials. Access is limited to the company and the person who connected: no tool can select or read another company’s data. If your company uses SkySuite memory, the connection can also save to it (see below); you can stop that at any time by disconnecting.
Data the connector reads
When Claude calls one of the connector’s tools, SkySuite returns data from your own company’s account:
- Deals (or appraisals, for appraisal companies), their documents and T12 operating statements
- Pipeline summary figures
- Your company’s saved memory notes, your own person notes, and deal facts
- Your company’s skills (its written-down ways of working)
SkySuite does not read Claude’s own memory, chat history or files. SkySuite only receives what a tool call sends to it.
Data the connector stores
When your company uses SkySuite memory, Claude can save the following to your SkySuite account when you ask it to:
- Memory notes. A durable note for you, your company or one of its agents. Company and agent notes wait for an admin’s approval in Settings > Memory before they take effect.
- Deal facts. A sourced fact recorded on one of your company’s deals.
- Lesson suggestions. A proposed improvement to a company skill, which changes nothing until an admin approves it.
- Session notes (where your company has them switched on). A short summary you want kept, stored privately for you only and not shown in chat. It is not a transcript of your Claude conversation. Text that looks like a password or key is refused, and at most 20 session notes can be saved per person per day.
SkySuite also keeps an audit log of every memory and skill call (reads, saves and removals): the tool name, the time and the outcome. For saves, the log records only the length of what was saved and a fingerprint of it, not the words themselves.
How we use this data
Connector data is used only to answer the tool call Claude made, to make your saved notes and deal facts available to you and your company inside SkySuite (for example in deal chat and agent runs), and to keep the service secure and auditable. Session notes are reviewed overnight to suggest memory notes, and a person approves each suggestion before it is kept. We do not use connector data for advertising, and we do not sell it.
Sharing
Data returned by a tool call goes to Claude, the AI you chose to connect, and is then handled under your agreement with Anthropic. Beyond that, connector data is shared only with the sub-processors and AI providers described in “Sharing Information with Third Parties” above, on the same terms.
Retention
Memory notes and deal facts are kept until you or a company admin deletes them, or until your company closes its SkySuite account. Session notes are kept until your company closes its SkySuite account, or until you ask us to delete them at support@skysuite.ai. Audit log entries are kept while your company’s SkySuite account is open, so that actions taken through the connector can be reviewed.
Deleting your data and disconnecting
- See and undo memory notes in SkySuite under Settings > Memory; deal facts show, and can be withdrawn, on the deal’s page. To delete session notes, email support@skysuite.ai.
- Ask Claude to remove a note it saved through the connector.
- Disconnect at any time by removing the SkySuite connector in Claude, or by revoking its key in your SkySuite settings.
- For anything else, including a request to delete your data, see “Right to Deletion” above or email support@skysuite.ai.
Changes to this Statement
SkySuite reserves the right to change this Privacy Policy from time to time. We will notify you about significant changes by sending a notice to the primary email address specified in your account, by placing a prominent notice on our website, or by updating this page. Your continued use of the website and services after such modifications constitutes acknowledgment of the modified Privacy Policy and agreement to be bound by it.
Contact Information
SkySuite welcomes your questions or comments regarding this Privacy Policy. If you believe that SkySuite has not adhered to this statement, please contact us:
Email: support@skysuite.ai
Entity: SkySuite Inc, a Delaware corporation
Address: 1207 Delaware Ave Unit 3398, Wilmington, DE 19806